Troubleshooting

• 1 Troubleshooting
  • 1.1 License Server Configuration
    • 1.1.1 Failed setting license server inside 3DS Max
  • 1.2 Installation
    • 1.2.1 Failed Initialization with Error code 14001
    • 1.2.2 Installing Krakatoa 1.0.x on Windows Vista
    • 1.2.3 Adding Krakatoa 1.0.x to 3ds Max 2008
  • 1.3 Startup
    • 1.3.1 Default Renderer and MAXSTART.MAX causing Startup Errors

License Server Configuration

Failed setting license server inside 3DS Max

A dialog tells me "The License Server returned a networking error."

• Verify that the license server has been put on the machine specified in the license file that you received. Make sure the computer hostname or IP address matches the one specified in the first line of the license file.
• Determine if the license server has started correctly. Do not trust the message displayed in LMTools when you hit the "Start Server" button.
  • First check the Windows Task Manager for a lmgrd.exe process and a frantic.exe process. If these are not shown, the license server is not running due to a configuration error. Please refer to Krakatoa:Floating_License for a walkthrough.
  • Check the FLEXlm log file found on the "Config Services" page of LMTools. Make sure it does not contain any errors.
• Confirm that there are no active firewalls interfering with communications between the workstations and the license server. You may want to disable the built in Windows firewall for testing purposes.
• If the license dialog is still reporting a networking error, you will need to manually import the license server settings with a custom registry key. See Krakatoa:Floating_License#Configuring_Licensing_On_Render_Nodes and follow the instructions regarding setting up licensing on render nodes.

Installation

Failed Initialization with Error code 14001

I am getting an error message "Krakatoa failed to initialize. Error code 14001 - This application failed to start because the application configuration is incorrect. Re-installing may fix the problem". What is causing this and what can I do?

If you copied Krakatoa to a network machine without using the Krakatoa Installer, it is possible that the PC would not have the latest Visual Studio 8 SP1 redistributable installed.

To fix the problem, either

• run the Krakatoa Installer on that machine, or
• install the Visual Studio 8 SP1 Redistributable from the separate download found here.

Installing Krakatoa 1.0.x on Windows Vista

I tried to install Krakatoa on Windows Vista operating system but there is no Krakatoa to be found in 3ds Max

Installing on Windows Vista will create all files but the setup program will fail to include the path to the Krakatoa plug-in in the plugin.ini file because the file in the 3ds Max root folder cannot be saved under Vista.

NOTE: This issue is fixed in Krakatoa v.1.1.0.

WORKAROUND: Locate the local plugin.ini file in your

 C:\Documents and Settings\yourname\Local Settings\Application Data\Autodesk\3dsmax\9 - 64bit\enu

or

 C:\Documents and Settings\yourname\Local Settings\Application Data\Autodesk\3dsmax\9 - 32bit\enu

directory and include the Krakatoa plug-in location by hand, for example

 Krakatoa=C:\Program Files (x86)\Frantic Films\Krakatoa\3dsMax9\x64

for the 64 bit version or

 Krakatoa=C:\Program Files\Frantic Films\Krakatoa\3dsMax9\Win32

for the 32 bit version. (Find the Krakatoa installation and copy the path from Windows Explorer)

Adding Krakatoa 1.0.x to 3ds Max 2008

During the Installation, I selected the 3dsmax.exe in the 3ds Max 2008 folder but got an error that no plugin could be found. Can I run Krakatoa in 3ds Max 2008?

Adding Krakatoa to 3ds Max 2008 will fail because there is currently no plug-in folder in the Krakatoa installation for this upcoming version of the program. That being said, the 3ds Max 9 version of Krakatoa will work with 3ds Max 2008 - both the 32 and 64 bit plug-ins should be compatible with the respective builds of 3ds Max 2008.

NOTE: This issue is fixed in Krakatoa v.1.1.0.

WORKAROUND: Like explained in the previous case (Krakatoa on Windows Vista), simply enter the path to the Krakatoa plug-in for 3ds Max 9 (32 or 64 bit) in the plugin.ini file of your 3ds Max 2008 installation. If you are running Windows Vista, be sure to edit the plugin.ini file in your local settings.

Startup

Default Renderer and MAXSTART.MAX causing Startup Errors

I have set up Krakatoa as the default renderer and have a MAXSTART.MAX template saved. When launching 3ds Max with Krakatoa 1.0.1.29090, I am getting script errors on startup

3ds Max appears to be loading the MAXSTART.MAX file too early in the startup process - at a point in time the scripted components of Krakatoa have not been initialized yet. The loading of the MAXSTART.MAX causes reinitialization of the current Renderer and if Krakatoa has been set as the Default Renderer in the Render Scene Dialog OR it has been set as the Production Renderer in the MAXSTART.MAX template, it will attempt to call some initialization MAXScript functions which have not been loaded yet.

We are aware of this issue and are looking at changing the loading procedure for future updates.

At this point, the only solution is to avoid setting Krakatoa as your default renderer if you are going to use a MAXSTART.MAX file, and not to save the MAXSTART.MAX file with Krakatoa as the current renderer.